PAYMENTS
Multiple payment options are available but PLEASE BE ADVISED THAT IF YOU ARE PAYING WITH PAYPAL AND PAY BY "eCheck"
the money you paid will clear your bank before it is verified by ours.
This will result in a delay on your order and is completely out of our control.
PROCESSING
Depending on the item(s) ordered processing times may vary. Some items take longer to process and package. Our product is our number one priority next to our customers. We want you to get your products quickly, but we want to make sure when you get them, they are also of excellent quality. Humidity, temperature, and weather can all affect processing and packaging. We will not sacrifice quality for haste.
Orders ship within 3-10 Business Days but high demand could extend that time.
Business Days are M-F (Excluding all Federal Holidays)
Business Day Count Cutoff for orders is 12:00 PM (NOON) MOUNTAIN STANDARD TIME
Working Business days for contact are Monday-Friday.
SHIPPING POLICY
We ship multiple times per week and strive to ship as fast as we can.
We currently ship Monday - Friday with USPS for Most Domestic Orders.
Most Domestic Packages Shipped with USPS Priority Mail
Birthday Boxes shipped with USPS or UPS.
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Please note that all customs fees/taxes are the responsibility of the buyer. Customs fees/taxes vary by country. If you want to check this rate prior, please message us BEFORE you place an order.
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You will get an automatic shipping email as soon as your shipping label is printed. That does not mean your shipment has been dropped off yet. This is the same system across most all ordering platforms (etsy, googleshop, etc).
Please keep in mind, we are not in control of this.
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*We have NO control over shipping delays once your package arrives at USPS. *
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*Due to worldwide shortages, we are experiencing some delays.
Shipping times may vary!
Please be patient at this time. Thank you.
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REFUND POLICY
We have a general policy of no refunds once an order is placed.
Please be sure to double check your order and message us with any concerns about an order, before placing it.
If your order arrives damaged, please contact me ASAP and we will discuss options!
Pictures are required.
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*WARNING JOLLY CRUNCHIES are extremely fragile so order at your own risk.
All other candies ship perfectly! No refunds will be issued for Jolly Crunchies*